Lentsaba Village Shipping Policy

Thank you for your interest in Lentsaba Village! This Shipping Policy outlines important information regarding the shipping of our products to your desired destination. We strive to ensure a smooth and reliable shipping experience for all our customers.

Processing & Shipping Times:

Once your order is placed, we will process it within 5-7 business days and up to 14 days for custom work. Please note that this processing time does not include weekends or holidays.
During peak seasons or during special promotions, processing times may be slightly longer. We appreciate your patience and understanding during such times.

Shipping Methods:

We offer various shipping methods to cater to your needs. The available options will be presented to you at the checkout.
Delivery times may vary depending on your location and the shipping method chosen.
At Lentsaba Village, we offer a unique selection of products that are shipped from both US-based locations and artisan locations around the world. Here’s important information about shipping times based on the location of your chosen items:
- US-based Locations:
  - For items located in our US-based facilities, the shipping times will depend on the local carrier you select during the checkout process.
  - Please note that shipping times may vary based on the carrier’s service level and your chosen shipping method.
- Artisan Locations Outside of the US:
  - If you select a product that is shipped from an artisan location outside of the US, it’s important to consider longer shipping times.
  - Due to international shipping logistics, please anticipate shipping times of up to 21 days for these products.
Please note that these delivery times are estimated, and delays may occur due to unforeseen circumstances such as weather conditions or customs clearance procedures.

Shipping Costs:

Shipping costs are calculated based on the weight, dimensions, destination, and selected shipping method for your order.
The shipping cost will be displayed at the checkout before you complete your purchase.
Occasionally, we may offer free shipping promotions. Please refer to our website or promotional materials for more information.

Order Tracking:

Once your order has been shipped, we will provide you with a tracking number and a link to track your package online.
Please allow some time for the tracking information to be updated by the shipping carrier.

International Shipping:

We are pleased to offer international shipping to customers around the world.
Please note that additional customs duties, taxes, or fees may be imposed by your country’s customs department. These charges are the responsibility of the recipient.
International delivery times may vary depending on customs procedures and other factors beyond our control.

Shipping Restrictions:

Some products may be subject to shipping restrictions based on their nature, size, or destination regulations. We will notify you if any restrictions apply to your order.

Address Accuracy:

It is essential to provide accurate and complete shipping information, including your full name, delivery address, and contact details.
We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.

Lost or Damaged Packages:

In the unfortunate event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.

If you have any further questions or concerns regarding our shipping policy, please feel free to reach out to our customer support team. We value your support and are committed to providing you with a seamless shipping experience.

Note: This shipping policy is subject to change without prior notice. Please refer to the latest version on our website for the most up-to-date information.