Return Policy for Lentsaba Village

Thank you for shopping at Lentsaba Village! We want to ensure your satisfaction with your purchase. If you are not completely satisfied with your order, we offer a straightforward return policy to facilitate a hassle-free return process. Please read the following guidelines for our return policy:

Eligibility for Returns:

• To be eligible for a return, the item(s) must be in its original condition, unused, and with all original tags and packaging intact.
• Certain products, such as personalized or customized items, may not be eligible for return. Please check the product description or contact our customer support team for further information.

Return Process:

• To initiate a return, please contact our customer support team within 14 days of receiving your order. We will guide you through the return process and provide you with a return authorization if applicable.
• When contacting us, please provide your order details, including the order number and the reason for the return.

Return Shipping:

• Unless the return is due to our error or a defective product, the customer is responsible for the return shipping costs.
• We recommend using a trackable shipping method to ensure the safe return of the item(s). We are not responsible for any lost or damaged items during the return transit.

Refund or Exchange:

• Once the returned item(s) are received and inspected, we will notify you of the status of your return.
• If eligible, you may choose to receive a refund for the returned item(s) or exchange it for an alternative product of equal value, subject to availability.
• Refunds will be processed using the original payment method within 14 business days from the date the return is approved. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.

Non-Returnable Items:

• Certain items are non-returnable for hygiene or safety reasons. These may include but are not limited to earrings, intimate apparel, or perishable goods.
• Additionally, gift cards or downloadable products are non-returnable and non-refundable.
• Custom items are non-returnable.

Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact us immediately with details and supporting evidence (such as photos). We will assist you in resolving the issue promptly by offering a replacement, repair, or refund.

Return Exceptions:

• We reserve the right to refuse returns that do not meet the eligibility criteria mentioned above or if the returned item(s) show signs of wear, damage, or alteration.

Please note that this Return Policy is subject to change without prior notice. The most up-to-date version will be available on our website. We encourage you to review our Return Policy before making a purchase.

If you have any questions or require further assistance regarding returns, please reach out to our customer support team. We value your satisfaction and are dedicated to ensuring a positive shopping experience at Lentsaba Village.